At KHAZANAH 99, customer satisfaction is our priority. We understand that sometimes purchases may not meet your expectations. Below are the guidelines for our refund policy:

1. Eligibility for Refunds: To qualify for a refund, items must be in their original condition, unused, and with all tags and packaging intact. Refunds do not apply to personalized or custom-made items.

2. Timeframe for Requests: Refund requests must be made within 30 days of the purchase date. After this period, we cannot offer a refund.

3. Process: To initiate a refund, please contact our customer service team through our official communication channels. Provide your order number, a brief description of the issue, and any relevant photos.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service to ensure the return is received.

5. Refund Issuance: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 7-10 business days.

6. Exchanges: If you wish to exchange an item for a different size or color, please contact customer service, and we will guide you through the exchange process.

For any questions regarding our refund policy, feel free to reach out. Thank you for shopping with KHAZANAH 99!